Privacy policy
Privacy Policy
Last updated: [10 August 2026]
Emporium Shopping respects the privacy of our customers and is committed to protecting personal information provided through our website.
Emporium Shopping is a trading name of K2026631936 (Pty) Ltd.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Name
- Email address
- Telephone/contact details
- Delivery address
- Billing information
- Order information
- Payment status
- Information you provide when contacting customer support
We only collect information that is reasonably necessary for operating our online store, processing orders, providing customer service and meeting applicable legal obligations.
2. Payment Information
Payments are processed through the payment providers available on our website.
Where applicable, payment card or other sensitive payment information is processed by the relevant payment provider rather than being unnecessarily stored by Emporium Shopping.
Customers should also review the applicable payment provider’s privacy and security information.
3. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Arrange delivery
- Process refunds and returns
- Communicate with customers
- Respond to enquiries
- Provide customer support
- Prevent fraud and misuse
- Maintain records required by law
- Improve our services and website
4. Sharing Information
We may provide relevant information to service providers where necessary to operate the business, including:
- Payment providers
- Courier and delivery companies
- Website and technology providers
- Professional advisers
- Authorities where required by law
We do not sell customers’ personal information simply for the purpose of selling personal information to third parties.
5. Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online system can be guaranteed to be completely secure.
6. Marketing
Where we send marketing communications, customers will be provided with appropriate options to manage or unsubscribe from such communications where required by applicable law.
7. Cookies
Our website and third-party services may use cookies or similar technologies to enable website functionality, remember preferences, understand website usage and improve the customer experience.
Customers may be able to manage cookies through their browser settings.
8. Access and Correction
Customers may contact us if they believe that personal information we hold about them is inaccurate or incomplete.
Requests should be sent to:
emporiumshopping.enquiries@gmail.com
9. Privacy Complaints
If you have a concern about how your personal information is handled, please contact us first so that we can investigate and attempt to resolve the matter.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
11. Contact
Emporium Shopping
Trading name of K2026631936 (Pty) Ltd
7 Railway Street
Mayfair
Johannesburg
South Africa
Email: emporiumshopping.enquiries@gmail.com