Terms of service
Terms & Conditions
Last updated: [10 August 2026]
Welcome to Emporium Shopping. These Terms & Conditions govern your use of the Emporium Shopping website and your purchase of products through our online store.
1. About Emporium Shopping
Emporium Shopping is a trading name of K2026631936 (Pty) Ltd, a South African company.
Physical address:
7 Railway Street
Mayfair
Johannesburg
South Africa
Email: emporiumshopping.enquiries@gmail.com
Products: Shoes, shirts, clothing and accessories.
All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.
2. Products and Product Information
We make reasonable efforts to ensure that product photographs, descriptions, sizes, colours and other product information displayed on our website are accurate.
Product images are intended to accurately represent the products being sold. If an error in a product description, photograph or price is identified, we will contact the affected customer where reasonably possible.
If a product has been incorrectly priced, we will notify the customer before fulfilling the order. The customer may choose to proceed at the correct price or receive a full refund where the order cannot or will not be fulfilled at the advertised price.
3. Product Availability
All products are subject to availability.
If an item becomes unavailable after an order has been placed, we will notify the customer and provide the available options, which may include waiting for the item to be restocked or receiving a refund where applicable.
4. Placing an Order
Customers must provide accurate and complete information when placing an order, including their delivery address and contact information.
An order is considered accepted once payment has been successfully received and the order has been confirmed by Emporium Shopping.
We reserve the right to contact a customer where additional information is required to process an order.
5. Cancelling an Order
Customers who wish to cancel an order should contact us as soon as possible at:
emporiumshopping.enquiries@gmail.com
The customer should provide their order/invoice number and proof of payment where available.
Cancellation requests received after an order has already been dispatched may be treated as a return rather than a cancellation.
Nothing in this section limits any cancellation or cooling-off rights provided to consumers by applicable South African law.
6. Payments
Emporium Shopping currently accepts online payments only.
Payments are processed through the payment providers made available on our website. Payment information is processed through the applicable payment provider’s secure payment systems.
If a payment is declined, reversed, cancelled or otherwise unsuccessful, the order will not be fulfilled unless successful payment is subsequently received and the order is confirmed.
Where a payment is reversed or declined, the customer may be notified by Emporium Shopping.
7. Delivery
We deliver orders to the delivery address supplied by the customer.
Delivery costs are calculated according to the customer’s order and the selected delivery option.
Where available, customers may choose between standard delivery and express delivery.
Estimated delivery times will be communicated or displayed where applicable. Delivery times may be affected by circumstances outside Emporium Shopping’s reasonable control, including courier delays, weather, strikes, public holidays or incorrect customer information.
If a delivery is delayed, we will notify the customer where reasonably possible.
Customers are responsible for ensuring that the delivery address and contact information supplied at checkout are accurate.
If a customer is unavailable to receive a delivery and the courier requires the parcel to be reshipped, additional delivery charges may apply where permitted by the applicable courier terms and applicable law.
8. Incorrect Delivery Information
If a customer provides an incorrect delivery address, the customer should contact us immediately at:
emporiumshopping.enquiries@gmail.com
The customer should provide their invoice/order number and proof of payment.
We will attempt to assist with correcting the delivery information where possible. Any additional delivery costs resulting from incorrect information supplied by the customer may be payable by the customer where permitted by law.
9. Returns and Refunds
Our returns and refunds are governed by our separate Refund & Returns Policy, which forms part of these Terms & Conditions.
Nothing in our returns policy limits any rights that a consumer has under South African consumer-protection legislation.
10. Defective or Incorrect Products
If a customer receives a product that is defective, damaged, incorrect or materially different from what was ordered, the customer should contact us as soon as possible at:
emporiumshopping.enquiries@gmail.com
The customer may be asked to provide photographs, videos, the order/invoice number and other information reasonably required to investigate the matter.
We will investigate the issue and determine the appropriate remedy in accordance with applicable law.
11. Website Use
Customers may use the Emporium Shopping website for lawful purposes only.
Customers must not attempt to interfere with the operation or security of the website, gain unauthorised access to systems, submit fraudulent information or use the website for unlawful activities.
12. Intellectual Property
Unless otherwise stated, content appearing on the Emporium Shopping website, including logos, branding, photographs, graphics, text and other original material, belongs to or is used lawfully by Emporium Shopping and may not be reproduced or used without permission.
13. Privacy
Personal information submitted through our website will be handled in accordance with our Privacy Policy and applicable South African privacy legislation.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be made available on our website and will apply from the stated effective date.
15. Applicable Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Nothing in these Terms & Conditions is intended to exclude or limit a consumer’s rights that cannot legally be excluded or limited.
16. Contact
For questions regarding these Terms & Conditions, orders, payments, returns or other enquiries:
Email: emporiumshopping.enquiries@gmail.com
Physical address: 7 Railway Street, Mayfair, Johannesburg, South Africa