Shipping policy

Shipping & Delivery Policy

Last updated: [10 August 2026]

1. Delivery

Emporium Shopping delivers orders to the delivery address provided by the customer at checkout.

We currently offer online ordering with delivery through our appointed courier or delivery service providers.

2. Delivery Options

Where available, customers may choose between:

Standard Delivery

Express Delivery

The available delivery options and applicable charges will be displayed during the ordering process.

3. Delivery Costs

Delivery costs are calculated according to the customer’s order, destination and selected delivery service.

The applicable delivery cost will be displayed before the customer completes the purchase.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If incorrect information is provided, customers should contact us immediately at:

emporiumshopping.enquiries@gmail.com

Please include your invoice/order number and proof of payment.

We will attempt to assist where possible, but additional delivery charges may apply where the courier must redirect or resend a parcel due to incorrect information supplied by the customer.

5. Delivery Delays

We aim to dispatch and deliver orders within the delivery timeframe communicated at checkout or otherwise agreed with the customer.

Delivery may occasionally be delayed because of circumstances outside our reasonable control.

Examples include:

Courier delays

Severe weather

Public holidays

Strikes

Incorrect delivery information

Unforeseen logistical problems

Where we become aware of a significant delay, we will notify the customer where reasonably possible.

6. Customer Unavailable

If the customer is unavailable when delivery is attempted, the courier may arrange another delivery attempt or follow its applicable procedures.

If a parcel must be reshipped because the customer was unavailable or because of information supplied incorrectly by the customer, additional delivery costs may apply where permitted by applicable law.

7. Lost or Damaged Parcels

If your parcel appears to have been lost, damaged or otherwise affected during delivery, contact us at:

emporiumshopping.enquiries@gmail.com

We will assist with the appropriate investigation with the relevant courier.

Nothing in this policy is intended to exclude or limit any consumer rights or remedies that apply under South African law.

8. Unavailable Products

If we are unable to fulfil an order because the product becomes unavailable, we will notify the customer as soon as reasonably possible.

Depending on the circumstances, the customer may be offered the option to wait for restocking or receive an applicable refund.

Where legislation prescribes a refund period, that period will apply.

9. Contact

Emporium Shopping

Trading name of K2026631936 (Pty) Ltd